An interesting conversation happened with my maid today. She was supposed to come at 8AM (that's her shift timing) and she has to come despite it being Christmas today. She came 20 minutes late. I called her in panic at 8:20 and she said she was just reaching my place. When she reached what happened, why she was late. She told me a little irritatedly that she had to change 3 buses and finally she had to hire an auto. This should be read in light of the fact that I had suggested she leave half an earlier last night, which she did.
In her response, there was no apology. She didn't say it was Christmas day and hence buses were infrequent and hence she got delayed and that it won't likely happen tomorrow or any other normal day. Her response basically talked about her issue (she had to spend more for the auto), her inconvenience (had to take 3 buses) and the indication being these issues are outside of her control and the inference being that what happened could very well repeat any other day.
The question of the shift time and adherence to it was hardly relevant in light of her issues.
She is probably 20 years old. I realised that by this age she has learned to respond emotionally, (but without anger) and unprofessionally. Unprofessional because there were no qualms about being late. Emotional because the entire thought process were about HER personal issues which were not relevant to her work here. A true P (as in MBTI)!
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