Saturday, September 18, 2021

Anna And Airtel

Today I received this message from Airtel, an internet and telephony service provider.


Hi, due to a technical issue at our end, your mobile services may temporarily get affected in Adyar. This is not the experience we want you to have. Rest assured, we are on the job to rectify the issue at the earliest - Team Airtel.


I was surprised. And somehow taken back few years down the memory lane when I used to teach fifth graders. There used to be a girl in the class whose milk teeth had fallen and the new ones hadn't yet come back, though she was in the 5th grade. Of course, the curiosity in me got the better of me and I used to ask the girl (in front of the whole class) when she plans to get her teeth back. One day she responded to me thus:

My father said it might take a looong time for my teeth to grow back and that you (meaning I) should just be patient and not inquire about my teeth frequently.

 

It sounded eerily like the message I got today.

Hi, due to a technical issue at our end, your teeth may not grow temporarily. Rest assured, we are on the job to rectify the issue at the earliest - Team Toothfairy.


Both Airtel and Anna found a way to shut me up by just acknowledging their problem but without a specific date commitment.

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